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Gatwick Airport

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Gatwick Approved Meet & Greet Operator

Run in partnership with the British Parking Association's ‘ParkMark' initiative and the West Sussex ‘Buy with Confidence' scheme

Approved by Trading Standards, every approved operator is required to demonstrate that their parking facilities meet planning and security requirements

As part of the scheme we have proved that we can provide a good level of professionalism and service – meaning you can spend more time enjoying your travel plans and less time worrying about your car


  • BPA Member
    Number: 30312

  • Members of AVPCA

  • Approved Buy
    with Confidence member

  • Park Mark - Safe & Secure

  • Gatwick Approved Meet and Greet Operator

Quick Transfers

It is a simple and efficient service in which a fully insured chauffeur driver will meet you at either Gatwick North or South terminal to collect your car from you at a pre arranged time that′s determined by you.

  • Safe Secure

    monitored car parks
  • Trusted

    Trusted Trader
  • Competitive

    Price Match Promise

At Your Service

Official Approved Operator
Price Match Promise
Meet and Greet Service
Near to the Airport
Secure online booking
Fully Insured

Quick Contact

Office Hours:
Monday to Sunday
9:00am - 5:00pm
Telephone:
01293 533 000
 

Testimonials

I have just used Ace Meet and Greet services again, I have to say what an excellent parking service I received, would recommend and use again. The staff were friendly and on time, it was well priced and easy to book.

R Clarke

Our Guide to Airport Parking

If you were wondering what makes meet and greet parking with Ace Parking Gatwick so essential compared to normal airport parking, we’ve rounded up 10 reasons, just for you.

  • Meet & Greet is convenientStep straight from your car into the terminal. We′llmake sure you start and end your trip with reliable collection and drop-off at yourconvenience.
  • Meet & Greet is cost-effectiveNone of your extra holiday money needs to be spenton transfers, busses, trains to and from the airport (That’s for your enjoyment whenyou get to your destination!)
  • Meet & Greet is saferOur Gatwick valet parking location is a purposed parkingfacility that is permanently monitored to ensure complete security of all vehiclesstored there. One of the other safety features of meet and greet Gatwick valet parkingapplies to the driver themselves – arriving late at night a traveller alone doesn′t have

    to worry about navigating to their car buried deep in some dark corner of a basement

    car park – with our valet parking in Gatwick your car will be ready, waiting and

    warm for you to get straight into and drive away

  • Meet & Greet is perfect for those less physically abledFor those with disabledcras, or who need special assistance, Meet & Greet is vital. This is the mostconvenient way to travel in your own equipped car, and be picked up by it to.
  • Meet & Greet is better for familiesFamilies come with more bags, and more littlepeople. Lugging kids, and luggage on public transport or on transfers can start yourgetaway negatively by causing unneeded stress. Simply drive the whole family tlo theairport, and we’ll take care of the rest.
  • Meet & Greet is quickerGot out of that meeting late? Stuck in traffic on the way?If you then have to park your car and get transfers, it’s pretty likely that you’re goingto miss your flight. For those with little extra time on their hands, meet & greet is theonly one for you.
  • Meet & Greet is warmer!It’s a common story – get off the plane when you touchdown in blustery Britain and you wish you hadn’t still got your flip flops and t-
    shirt on as it’s pouring with rain or snow. How good would it be to come out of theterminal and be met by your own, pre warmed vehicle ready to get home?
  • Meet & Greet is cheaper than you might thinkAce Parking is 2012’s parkingwebsite of the year, and our quick and easy quotes come with a price matchguarantee. You won’t find cheaper, and if you do, we’ll match it!
  • Meet & Greet is fully insuredOur fully comprehensive insured drivers will takeexcellent care of your car, with a commitment to provide customers with a consistent,reliable and quality service whether travelling for business, pleasure long or shortstays.
  • Meet & Greet is quick and easy to bookThe whole process is quick, simple andstraightforward – book online in 3 steps or ion 1 call to activate your meet and greetGatwick parking. On your departure day we′ll be there to collect your car from thedrop-off point at either the North or South Terminal, and there again when you step

    out of the airport on your return.

Choose Ace for Gatwick Meet and Greet parking and you won’t be left in the cold – one call to us as you clear customs and we’ll have your car warmed up and waiting for you when you’re ready to leave. We operate throughout both North and South terminals and unlike many long term parking facilities you DON’T need airport transfers – you simply drive your car to your departure terminal and our Meet and Greet parking team at Gatwick take it from there.

With a secure compound just a few miles from the airport itself, we operate a team of uniformed drivers that take care of our valet car parking at Gatwick. Each one is trained, fully insured and always respectful of the cars we look after, and we pride ourselves on our punctuality.

We make the whole process simple, and keep your car safe and secure in our dedicated compound. Our valet car parking for Gatwick is quick to book, easy to activate and gives you complete peace of mind while you’re away on holiday or business. Our rates are very affordable and when you compare our Meet and Greet parking at Gatwick to the cost of airport transfers or the risks of parking at the airport itself, we’re confident we provide the best value for money.

With Ace valet car parking at Gatwick you can leave your car for as little as one day, and pay for just one day too – we believe in treating our customers fairly and have a long list of satisfied clients who use our Gatwick Meet and Greet every time they fly. For more information or to book your valet car parking at Gatwick, call 01293 533 000 now and one of our team will be happy to help.

  • Distance to Airport: Cars are stored off-airport at secure car parks located a few miles from Gatwick Airport.
  • Transfers: No Transfers are required. Once your car is picked up you can proceed direct to check in.
  • Arrival Procedures: Please call ACE Airport Parking on 01293 533 000 -  20 minutes before arrival at your terminal destination to reconfirm your arrival time in case you are arriving earlier or later than booked. An ACE representative at Gatwick North or South terminal will meet you. Staff wearing Ace meet and greet staff uniform, the chauffeur will conduct a brief check of your car, collect your booking confirmation and take the keys, leaving you free to continue into the check in area of the terminal building. Your vehicle will be driven to a secure compound and stored until your return.
  • Departure Procedures: On entering baggage re-claim and when you have collected ALL your luggage please call 01293 533 000 which will enable ACE Airport Parking to return your car to you when you arrive at the return pick up point.
  • Directions: South Terminal: Go to lower level, follow signs for “Passenger Drop off” unless instructed otherwise. North Terminal: Go to lower level, follow signs for “Passenger Drop off” unless instructed otherwise.
  • CAR PARK SECURITY: Off Airport Parking are secured and monitored.
  • Minimum Charge: 1 day at day rates
  • Minimum Stay: 1 day
  • Maximum Car Size: No mobile Homes, Lorries, caravans or trailers are permitted.
  • Insurance: All our drivers are insured fully comprehensive to drive your vehicle. Insurance cover road risk policy.
  • Other Services Provided: Please call to advise 01293 533 000

Gatwick Airport connects around 33,000 passengers to the rest of the world each year. Whether you’re a frequent flyer, or a first timer, it can be the quickest and easiest way to get to that holiday of a lifetime, that swift city break, that European festival, or that business meeting which could make or break your career – IF it goes as planned, without any airport hitches. Many things can happen to hinder your trip that are out of your control such as delayed / cancelled flights, and other issues that, without proper preparation, could cause those all too common Airport Hassles.

Whether it’s organising documents, dealing with missed connections, incurring expensive airport parking charges or getting through security, this guide will provide you with top airport tips, to make your trip as stress-free as possible, so you can concentrate on what’s really important – getting to your destination.

Gatwick Airport connects around 33,000 passengers to the rest of the world each year. Whether you’re a frequent flyer, or a first timer, it can be the quickest and easiest way to get to that holiday of a lifetime, that swift city break, that European festival, or that business meeting which could make or break your career – IF it goes as planned, without any airport hitches. Many things can happen to hinder your trip that are out of your control such as delayed / cancelled flights, and other issues that, without proper preparation, could cause those all too common Airport Hassles.

Whether it’s organising documents, dealing with missed connections, incurring expensive airport parking charges or getting through security, this guide will provide you with top airport tips, to make your trip as stress-free as possible, so you can concentrate on what’s really important – getting to your destination.

Before you fly

As the scouts say – be prepared. Here’s a check list of things to prepare before your trip

  • Check www.fitfortravel.nhs.uk for any jabs / medication required for your destination
  • Check In online –available with most airlines for up to 4 hours before your flight
  • Check you have correct /adequate travel insurance
  • Visa’s – Use the www.fco.gov.uk official website to check visa / entry requirements as well as any weather / safety warnings.
  • Nearest British embassy details – Keep these in case you encounter any issues whilst away
  • Familiarise yourself with your destination with travel sites such as www.tripadvisor.co.uk or a lonely planet, so you can make the most of your time there.
  • Pack smart & light – proper packing preparation, & checking bagging restrictions with your airline, will ensure you don’t get charged hefty amounts for oversized baggage
  • Check Airport Traffic with Apps like Live traffic Info from the Highway Agency to avoid traffic jams en route to the airport
  • Familiarise yourself with the language with smartphone Apps such as Lonely Planet Translators
  • Check your destinations currency, familiarise yourself with it, and check current conversions on www.xe.com

 

Airport Parking Gatwick

Frustrating, expensive, non-secure, too far from the airport? – All common airport parking hassles. Luckily this is something you will not experience at Gatwick Airport, with the marvellous meet & greet service from Ace Parking. It is a simple and efficient service in which a fully insured chauffeur driver will meet you at either Gatwick Terminal to collect your car from you at a pre-arranged time that′s determined by YOU.

  • Drive your own car directly to the airport
  • No need to find us
  • No need to drag cases / children on airport transfers
  • No solo travellers searching huge car parks in the dark hours
  • Get off the plane, walk out the airport & jump straight into your pre-warmed car
  • Completely safe & secure parking, that is monitored around the clock
  • Professional, well-mannered valets
  • Reliable 24/7 Service
  • Cheap Gatwick Airport Parking – Price match guarantee.

You will see why they have been voted the best parking website for 2012 & why you will never park your own car again!

 

Organising Documents

  • Make copies of your documents & keep separately / with family in case something is lost.
  • Passport – make sure its valid, not damaged, and has any required visa’s to your destination
  • Visa’s – Use the www.fco.gov.uk official website to check visa requirements and any weather / safety warnings.
  • Itinerary – Check all personal / travel details correct.
  • Special needs – Be sure to arrange all special meals, extra legroom, wheelchairs.
  • Accumulate all your travel itineraries on sites like Tripit – ‘A handy all-in-one app that collates all your holiday and flight confirmation emails into one travel itinerary’

Travelling with children

  • Use Ace Parking’s Meet & Greet service for your Gatwick Airport Parking – so you can go straight into the airport, avoiding hauling suitcases & tired children onto airport transfers, or finding your car in the middle of the night
  • There are many travel solutions for children – try sites like Mini Social to find great products to keep your little ones entertained
  • Make sure any food / bottles are 100ml or less to get through airport security
  • Prepare your children for your holiday with some fun tasks like exploring maps, reading books, watching films on the history, animals, food & plant-life of the destination. Or to get them excited, have a countdown chart to the departure day.

 

Boredom

    It is essential to arrive at the airport early to avoid any airport hassles that may come up, but when things run smoothly, you may have at least a couple of hours to kill.

  • Gatwick airport has a whole host of things to do, eateries and places to shop. You can find these in our Gatwick Airport Services section.
  • Give yourself something to do – be it working on your laptop, reading with a Kindle, a book / magazine, or a good old fashion pack of cards!

Missed / Delayed / Cancelled flights

  • Check the status of your flight before you leave for Gatwick Airport – This can be on the gatwick airport website, or there are fab apps like ***.
  • If you miss your flight, or it is cancelled – Search for a new one with the super Skyscanner app.
  • If your flight is delayed / cancelled – check with your airline for any food / hotel vouchers, and new flight bookings

Getting to the airport, Gatwick Terminals & navigating around Gatwick airport You will find all directions, airport maps, airport services and more travel information for Gatwick Airport in our Getting to Gatwick section

 

Gatwick Security

Security at airports has tightened significantly since the events that took place on 9/11. If you haven’t flown since then, or you’re a first time flyer, it is essential that you are aware of airport security procedures, so you can sail through, and not cause unnecessary delays for yourself and /or your family. We have dedicated a whole page to security at airports, offering dos and don’ts and general security tips.

Security at airports

Security at airports has tightened significantly since the events that took place on 9/11. If you haven’t flown since then, or you’re a first time flyer, it is essential that you are aware of airport security procedures, so you can sail through, and not cause unnecessary delays for yourself and /or your family. We have dedicated a whole page to security at airports, offering dos and don’ts and general security tips.

How much time?

  • Long-haul flights – check in 3 hours prior to departure
  • European flights – check in 2 hours prior to departure
  • Domestic flights – check in 90 minutes prior to departure

 

General Tips

  • Have your boarding card / documents ready for inspection
  • Understand the baggage restriction rules
  • Place all liquids, gels, creams and pastes in containers of 100ml or less, in a clear, re- sealable, plastic bag for security staff to x-ray separately
  • Be ready to take off your coat, shoes, belts and hats if asked
  • Take your laptop, tablet or any other large electrical items from your hand luggage for separate screening
  • Security are there to help you – be nice to staff and always follow procedures Baggage restrictions / restricted items

Ensure you check with your airline, and with the airport, what their baggage regulations are . Failure to do so will only slow you down at security, whilst having any prohibited / restricted items confiscated, usually without return or compensation.

Hand baggage rules

  • Generally it is advised, by Gatwick Airport, to keep hand baggage at the minimum, and although it is important to check individual baggage rules with your airline / carrier, they do offer these general guidelines;
  • Allow yourself plenty of time to be screened at security. They cannot rush through this important point, just because you are running late.
  • One piece of hand luggage only, which generally should not exceed 56cm x 45cm x 25cm. You may or may not be allowed to carry a handbag also, please double check with your airline.
  • Place all liquids, gels, creams and pastes in containers of 100ml or less, in a clear, re-sealable, plastic bag (maximum size: 20cm x 20cm) for security staff to x-ray separately.
  • Please check below, or on the Gatwick Airport website, for a full list of restricted, and fully prohibited items such as sharp items.

 

Hold baggage / Check In baggage rules

Gatwick advises & recommends that its passengers place most items in their hold baggage so that getting through security is quicker, and easier. You are also allowed to take many restricted items such as razors in your hold baggage, which is checked – in, that you are unable to take in your hand luggage. Please see lists of restricted / prohibited items below, whilst also checking with your airline.

Medicines

Please check allowances for medical equipment such as syringes for diabetes, and other medication you need to travel with. You may need to phone your airline carrier or airport to check, and may need to provide proof of the medical condition you have.

  • Always have your prescription / medical note with you
  • There is a 100ml maximum with medicines also, and must be kept in a transparent, re- sealable bag.
  • There’s no limit for powder or pills, but as advise check with the airline, and get their approval.

 

Baby Food

  • Following the events of 9/11, there are now tight rules around the carrying of baby foods / liquids.
  • It is advised you only bring the amount that you need for the journey.
  • Powdered milk foods, and baby wipes are accepted
  • Any milk or food in liquid, gel or paste form may need to be tasted by yourself. This can sometimes be up to 50% of the contents
  • Boots offer a great service, where you can pre-order, and collect baby milk from the departure lounge, to avoid an issue at security.

 

Restricted Items

Common restricted items include, but are not limited to;

  • Scissors
  • Razor blades
  • Knives with
  • Household cutlery
  • Party poppers
  • Hypodermic needles (unless required for medical reasons)
  • Tools
  • Catapults/slingshots
  • Toy or replica guns (inc. water pistols)
  • Sporting bats and clubs
  • Billiard, snooker or pool cues
  • Dart

 

Prohibited Items

Common prohibited items include, but are not limited to;

  • Flammable liquids and solids
  • Oxidisers – such as bleaching powders
  • Organic peroxides
  • Gas cylinders
  • Tear gas cylinders
  • Infectious substances – live virus materials
  • Wet car cell batteries
  • Instruments containing magnets
  • Instruments containing mercury
  • Magnetrons
  • Fireworks
  • Non-safety matches, fire-lighters, lighter fuel
  • Paints, thinners
  • vehicle fuel system parts which have contained fuel.
  • Poisons, arsenic, cyanide, weedkiller
  • Acids, corrosives, alkalis, caustic soda
  • Creosote, quicklime, oiled paper
  • Radioactive materials

 

Security assistance lanes

Gatwick Airport has introduced assistance lanes for those with reduced mobility, or who may be travelling with young children, to help get through security easily, and more conveniently. Be sure to look out for the assistance lane signs.

Body Scanners

You may be required to be screened using body scanning equipment. These Body Scanners are there to provide you with an extra layer of security, and are completely safe to passengers. They have been accepted by the Government and introduced to, not only Gatwick Airport, but most airports around the UK.

Please see Gatwick Airports full information of body scanners – here

Passport control

Passport Control is the first step for all passengers upon arriving at Gatwick Airport, unless you have a connecting flight. You must get into the correct queues for either:

  • European Union (EU), European Economic Area (EEA), British nationals and Swiss nationals – (If you hold an EU, EEA or Swiss passport)
  • Other nationalities – Non EU/Non EEA passport holders
  • Please have passport ready on the page that bears the photograph
  • Please ensure that all Visa, and entry cards are filled out correctly
  • You will be met at the passport desk by a UK Border Agency officer, who will need to be shown your passport, and any other supporting travel documents.
  • Please remember that your passport must be within date, and must not expire during your visit.
  • If you are on an international connecting flight, you will not need to clear passport control / customs
  • If you are on an international to UK / IRE connecting flight, you will need to clear passport control / customs

Please visit the UK Border Agency Website, for full details and more information on entry requirements.

e-Passports

Gatwick has the facilities, within both the North & South Terminals, to accept the new chipped EU Passports. If you hold one of these chipped Passports, are 18 years old or over, you may use the e-passport gates where you simply scan your passport upon arrival.

Duty Free / Customs

Every passenger arriving in the UK has to clear Customs. Three general rules from Gatwick Airport are;

  • Never carry anything into the UK for somebody else
  • Never bring prohibited goods into the UK. If in doubt, ask at the Customs information point.
  • If you are unsure about your duty/tax free entitlement, go to the Customs information point.

There are three different channels at customs;

Red – For all passengers with good to declare

Green – If your journey began in a country outside the EU, and you have nothing to declare . Your hold baggage will / may have a white tag.

Blue – If your journey started in a EU country, and you have nothing to declare.

For more information please visit the HM Revenue & Customs website.

Customs allowances

Each country has different Duty Free Allowances. It is very important that you check what they are before flying, if you intend to bring back cigarettes, perfumes, alcohol and more – If you exceed the allowances outlined, customs officers have the right to confiscate items, without return or compensation, and you may even face a fine.

Gatwick Airports website has a great tool, which allows you to easily check your allowances for your particular country / destination – Please use it before you travel. http://www.gatwickairport.com/check-in-security/customs/customs-allowances/

Know your rights.

There are many policies lay out by the airport, and your airline, but please be aware you do have your own rights as a traveler too. If you feel you have been violated in any way, visit the Civil Aviation Authority website who offer consumer protection information for the air passenger, whilst also offering full advice on your legal rights whilst flying.

Be nice to your airline staff.

It is very easy to get frustrated at the airline, cabin, security and counter staff at the airport if things go wrong like cancelled flights. Please remember that all these airport staff are doing their jobs, and are there to help you, and are people just like you. In stressful airport situations, try and be as understanding as possible – This will not only help things get resolved, but the staff will notice, and appreciate your manner, and be far more willing to help. So be nice :)

The Pros and Cons of Checking your Bag.

Often a hotly-debated subject amongst flyers, there are certain advantages and disadvantages to each argument. But first, for those new to the game of flying or need a refresher, there are certain limits to what you can take, both in your carry-on (what you can physically take with you on the aircraft), and what you can ’check-in’ (what goes in the cargo hold of your plane – under the floor of the cabin). See How much can I take on-board, and what do I have to check?

Advantages of taking only carry-on luggage

Advantages of carrying your bags into the cabin

  • The airline won’t lose your bags! Always the scorn of travelers, lost luggage can be a real drag. And if this happens, the air carrier will do little to compensate you, except to deliver your bag to your home or hotel, often many hours or even days after your luggage was lost.
  • When you get to your destination, you can just zip right through the airport to your rental car, taxi, or shuttle, and not have to wait endlessly for your bag to show up on that baggage carousel.
  • If your flight is delayed (or canceled altogether) and you missed your connecting flight, you have your bags with you and are much more flexible. Perhaps there is another flight you can be re-routed to, or a flight going to a nearby airport. Remember, if you check your bags, those bags will stay on the scheduled flight (in most cases), even if that flight is delayed by hours and you can be re-booked on a different flight. The airline will simply send your bag on the originally-scheduled flight, requiring that you stick it out at your destination or return to the airport what that flight arrives (what a bummer!).
  • Another advantage is that you keep your bag securely with you, thus eliminating the chance that your camera fails to zoom anymore after being zoomed into the cargo hold by a guy who used to work lugging concrete bags at construction sites, or worse, that it ’sprouted legs’ and disappeared en-route to your arrival airport.

Advantages of checking your bags

Disadvantages of carrying your bags into the cabin

  • You can take a lot more stuff. Since airlines restrict what you can carry-on board the airplane, you have to pack very carefully (read: don’t take that kitchen sink). If you’re traveling on a trip of a few days, you can probably get by carrying your bags on-board the flight, but if you plan to fly with lots of gifts and goodies, you’ll be much better off checking your bags. See checked baggage limits.
  • You won’t have to fight 280 people for that elusive overhead bin space (the area above your seat that always seems to be 1 inch smaller than your bag). Since most business travelers tend to take shorter trips and hence don’t check-in luggage, and they are priveleged to board before the rest of the masses, chances are the overhead bins might be full by the time you embark your flight, or, the only space available is all the way in the back over 49E, and your seat is in 12A (meaning you have to wait until all the passengers disembark at the destination airport to wait to get back and retrieve your bag at baggage claim.

How much can I take On-board, and what do I have to Check?

As a very general rule, you can take one size-limited carry-on bag with you when you fly, not including a small laptop bag, backpack, or handbag. Alternatively, you can check two bags at the airport check-in counter. Bag size restrictions for carry-ons and weight-limits for checked-luggage are determined by each airline. See checked baggage restrictions or carry-on restrictions.

What happens if I am over the Checked-Baggage Limit?

If you arrive at the airport check-in counter with 12 bags of gifts for your nephews, be prepared to pay a hefty price. Airlines typically charge you to check bags that meet their size and weight limits (see checked baggage regulations). Anything over the limit can cost $75 or more per bag, so be aware! The ticket counter agent will be happy to take your credit card and charge you more than you spent on those gifts.

What happens if I carry my bags on-board, and there is no space?

You’ve made it to the airport, your flight is set for an on-time departure, and you’ve started the boarding process – only you’re in the back of a long line of fellow passengers, and by the time you get on board, there is no space left in any of the overhead bins! Well what happens in that case is the flight attendants take your bag into the cockpit, where the pilot gets first dibs on your stuff…ok, what really happens is that they take your bag off the plane and check it in. So now you have to go to baggage claim when you arrive at your destination to pick it up at the baggage carousel. No big deal, right?

Documents to take.

See airport ID section for info on proper ID requirements.

Confirming your Flight.

If you fly on any one of the major US carriers or their large alliance partners, you don’t have to worry about calling to confirm your flight. However, if you’re flying Air Zimbabwe or other less-known carrier, its a good idea to call at least 24 hours prior to your scheduled departure. Check with your airline a day before your departure.

Checking on the Status of your Flight before you Leave

It is definitely a good idea to check the status of your departure prior to leaving for the airport. Check on iFly’s live departures to see the status of your flight. NOTE: remember, if your flight is listed as ’on-time 3 hours prior to your boarding time, that does not guarantee that by the time you get to the airport parking lot that the flight status will not have changed to ’delayed’.

When to Arrive at the airport?

After you’ve familiarized yourself with the directions to the airport, seen what the average drive time is, and viewed the parking options, you will probably now be asking: “when should I arrive at the airport”?. The TSA recommends arriving at least 2 hours before your flight. You might also want to check the average security wait times to see how long the lines are at the time you’ll be arriving.

Airport Parking Options

Airport parking can be very frustrating, and very expensive, if you’re not prepared. It is very common for passengers to miss flights because they could not find appropriate parking, or getting stuck with huge bills because time ran short and the only option left was the high- priced short-term parking garage. Know your options. Check out iFly’s section on Parking Advice and Tips.

Public Transportation Options

If you live in an area which has public transportation, often this can be the cheapest and most reliable way to get into and out of the airport. Trains are not affected by rush hour (they only run more frequently), and often take you very close to your departure terminal. Check if the closest airport to you for info on ground transportation options.

Checking In for your Flight

Checking in with bags: If you’ve decided to check-in your bags, then you must proceed to the check-in counter for your airline. There you will wait in-line until its your turn to heave your bag on the scale, present your airport ID, and get your boarding pass issued, along with a baggage tag receipt. Make sure your bag is unlocked, or has a TSA-approved lock. Once you have that, you’re set to pass through the security checkpoint and on to your departure gate.

Checking in with only Carry-on Bags.

Should you be traveling light and have only a carry-on bag, your best bet is to look for one of those nifty self check-in ticket kiosks (machine) – most major airlines have them at most airports. That way you can avoid the lines at the check-in ticket counters.

Self Check-in Ticket Kiosks.

These are machines which allow you to insert your ID – usually a valid credit card for validation – and print a boarding pass without having to wait on line at the check-in counter. Located near the airlines’ ticket counters, these great time savers also allow you to view your itinerary, select seats, and print boarding passes for all your flight segments.

Note: if you’re checking bags, you will still have to go to the ticket counters – but many have ticket kiosks right in front of the counter, and prompt you “Are you checking bags?”. If you select yes, you will be assisted by an airline ticket counter agent.

Getting thru Airport Security

The next step after getting your boarding pass will be to proceed through airport security. Follow the signs to your gate, as there may be a security checkpoint at the entrance to several groups of gates.

To avoid any delays, here is what you should be prepared for when entering the airport security checkpoint:

  • Make sure any sharp objects, files, scissors or other items are in your checked bags. See the TSA’s site for the latest on what is allowed through security (www.tsa.gov).
  • Be prepared to remove your shoes, belt, watch, and anything that has a substantial metal content. Bins are provided to keep lose items together.
  • Remove your laptop from its case or bag, and place that in a separate bin.
  • Keep your airport ID and boarding pass available to show any of the TSDA security screeners.

Before you board.

Should you get something to eat before you catch your flight? Its no secret that after 9/11, most airlines began cutting back on many in-flight services, such as food service. Many offer what is now referred to as ’buy on board’ – where meals and snack boxes are sold, depending on time of day and duration of flight. You might want to know in advance what the on-board options will be, otherwise you might have to make-do with what is offered, and shell out the $5 or $10 for your mile-high box.

The Boarding Process

Once past the airport’s security checkpoint, proceed to your gate’s boarding area. Look for departure monitors as you proceed, checking on the latest status and gate (yes, they can change) of your flight. Boarding typically begins about 30 mins prior to the scheduled departure time, so be sure to arrive there in time. You may risk losing your assigned seat (or even your flight) if you show up too late.

Check your boarding pass. Most airlines board by zones or rows. Listen to the announcements regarding boarding, and proceed when your row section or zone is called. You will pass an airline gate agent, who will take your boarding pass and may ask for ID. If you printed out a boarding pass at home, you will surrender it there for a bar-code scan. Embark the plane, find your seat, and make sure you do not put anything too large under the seat in front of you, as the flight attendant may ask you to put it in the overhead bin. Then fasten your seatbelt… the flight attendant will show a video (its done manually on some aircraft types) explaining the safety features of the aircraft prior to takeoff. Dealing with Delays, Cancellations and other “Joys of Travel”

Missed or cancelled connections If you arrive to your connecting city late, or your connecting flight was canceled outright, here is what you can or should do. First, its a good idea to have your travel agent or airline’s 800 number with you. If you have that, you can call them and find out what your options are, usually they can rebook you on another flight that day. This might save you a long line at the boarding gate counter, waiting in the queue to have your ticket re-booked on another flight. Otherwise, as soon as you learned that your connecting flight was missed or cancelled, you should seek out the airline’s customer service counter, or the gate agent at the gate where your departure was scheduled for.

Connecting Flights

Once you land at your connecting city airport, you will disembark, taking all of your belongings with you. Just because you are traveling on a direct flight, you may still need to change planes, gates and possibly terminals even though your connecting flight may show the same flight number as your flight from your origin had. Check the departure monitors when you de-plane to check on the status of your connecting flight.

Arriving at your Destination.

Finding your bags. Once you have disembarked from your plane, follow the signs to Baggage Claim. Once you arrive there, check the monitors to find the carousel that corresponds to your flight number. Be prepared to surrender your luggage tags to any security personnel (to check that you haven’t walked off with somebody’s Luis Vuitton bag). In most cases, nobody checks anyway.

Lost Luggage

You’ve made it through all of this, only to be left as the last person standing at the baggage claim carousel. Horrible! Well, as you’ve probably figured out, you’ve been a victim of lost luggage. Don’t panic. Look for the airline baggage office, usually located right there at baggage claim, and be prepared to fill out the paperwork. Usually they will tell you when you can expect your bag to arrive, and will provide transportation for your bag to your home or hotel.

Who operates the airports?

(in case you really wanted to know)? Why are all these airports so different? Well the answer lies in the fact that in most cases each airport is operated by a different government city, state, or municipality. Hence the difference in all their attributes. Their funding sources are not centralized (meaning the federal government does not run the airports). So if you live in an area serviced by a few airports (lucky you), chances are good that each is vying for your business, and there is a fair degree of competition between them, as all of their revenues from concessions, parking, and fees goes into the local coffers.

Security at airports has tightened significantly since the events that took place on 9/11. If you haven’t flown since then, or you’re a first time flyer, it is essential that you are aware of airport security procedures, so you can sail through, and not cause unnecessary delays for yourself and /or your family. Please use this as a guide only, and check Gatwick Airports website for more information.

How much time?

  • Long-haul flights – check in 3 hours prior to departure
  • European flights – check in 2 hours prior to departure
  • Domestic flights – check in 90 minutes prior to departure

General Tips

    • Have your boarding card / documents ready for inspection
    • Understand the baggage restriction rules
    • Place all liquids, gels, creams and pastes in containers of 100ml or less, in a clear, re- sealable, plastic bag for security staff to x-ray separately
    • Be ready to take off your coat, shoes, belts and hats if asked
    • Take your laptop, tablet or any other large electrical items from your hand luggage for separate screening
    • Security are there to help you – be nice to staff and always follow procedures Baggage restrictions / restricted items

Ensure you check with your airline, and with the airport, what their baggage regulations are. Failure to do so will only slow you down at security, whilst having any prohibited / restricted items confiscated, usually without return or compensation.

Hand baggage rules

Generally it is advised, by Gatwick Airport, to keep hand baggage at the minimum, and although it is important to check individual baggage rules with your airline / carrier, they do offer these general guidelines;

  • Allow yourself plenty of time to be screened at security. They cannot rush through this important point, just because you are running late.
  • One piece of hand luggage only, which generally should not exceed 56cm x 45cm x 25cm. You may or may not be allowed to carry a handbag also, please double check with your airline.
  • Place all liquids, gels, creams and pastes in containers of 100ml or less, in a clear, re-sealable, plastic bag (maximum size: 20cm x 20cm) for security staff to x-ray separately.
  • Please check below, or on the Gatwick Airport website, for a full list of restricted, and fully prohibited items such as sharp items.

Hold baggage / Check In baggage rules

Gatwick advises & recommends that its passengers place most items in their hold baggage so that getting through security is quicker, and easier. You are also allowed to take many restricted items such as razors in your hold baggage, which is checked – in, that you are unable to take in your hand luggage. Please see lists of restricted / prohibited items below, whilst also checking with your airline.

Medicines

Please check allowances for medical equipment such as syringes for diabetes, and other medication you need to travel with. You may need to phone your airline carrier or airport to check, and may need to provide proof of the medical condition you have.

  • Always have your prescription / medical note with you
  • There is a 100ml maximum with medicines also, and must be kept in a transparent, re- sealable bag.
  • There’s no limit for powder or pills, but it is advised that you check with the airline, and get their approval.

Baby Food

  • Following the events of 9/11, there are now tight rules around the carrying of baby foods / liquids.
  • It is advised you only bring the amount that you need for the journey.
  • Powdered milk foods, and baby wipes are accepted
  • Any milk or food in liquid, gel or paste form may need to be tasted by yourself. This can sometimes be up to 50% of the contents.
  • Boots offer a great service, where you can pre-order, and collect baby milk from the departure lounge, to avoid an issue at security.

Restricted Items

Common restricted items include, but are not limited to;

  • Scissors
  • Razor blades
  • Knives with
  • Household cutlery
  • Party poppers
  • Hypodermic needles (unless required for medical reasons)
  • Tools
  • Catapults/slingshots
  • Toy or replica guns (inc. water pistols)
  • Sporting bats and clubs
  • Billiard, snooker or pool cues
  • Dart

Prohibited Items

Common prohibited items include, but are not limited to;

  • Flammable liquids and solids
  • Oxidisers – such as bleaching powders
  • Organic peroxides
  • Gas cylinders
  • Tear gas cylinders
  • Infectious substances – live virus materials
  • Wet car cell batteries
  • Instruments containing magnets
  • Instruments containing mercury
  • Magnetrons
  • Fireworks
  • Non-safety matches, fire-lighters, lighter fuel
  • Paints, thinners
  • Vehicle fuel system parts which have contained fuel.
  • Poisons, arsenic, cyanide, weedkiller
  • Acids, corrosives, alkalis, caustic soda
  • Creosote, quicklime, oiled paper
  • Radioactive materials

Security assistance lanes

Gatwick Airport has introduced assistance lanes for those with reduced mobility, or who may be travelling with young children, to help get through security easily, and more conveniently. Be sure to look out for the assistance lane signs.

Body Scanners

You may be required to be screened using body scanning equipment. These Body Scanners are there to provide you with an extra layer of security, and are completely safe to passengers. They have been accepted by the Government and introduced to, not only Gatwick Airport, but most airports around the UK.

Please see Gatwick Airports full information of body scanners here – http://www.gatwickairport.com/Documents/Bodyscan_leaflet.pdf

Passport control

Passport Control is the first step for all passengers upon arriving at Gatwick Airport, unless you have a connecting flight.

You must get into the correct queues for either:

    • European Union (EU), European Economic Area (EEA), British nationals and Swiss nationals – (If you hold an EU, EEA or Swiss passport)
    • Other nationalities – (Non EU/Non EEA passport holders)
    • Please have yourpassport ready on the page that bears the photograph
    • Please ensure that all Visa, and entry cards are filled out correctly
    • You will be met at the passport desk by a UK Border Agency officer, who will need to be shown your passport, and any other supporting travel documents.
    • Please remember that your passport must be within date, and must not expire during your visit.
    • If you are on an international connecting flight, you will not need to clear passport control / customs
    • If you are on an international to UK / IRE connecting flight, you will need to clear passport control / customs

Please visit the UK Border Agency Website, for full details and more information on entry requirements.

e-Passports

Gatwick has the facilities, within both the North & South Terminals, to accept the new chipped EU Passports. If you hold one of these chipped Passports, are 18 years old or over, you may use the e-passport gates where you simply scan your passport upon arrival.

Duty Free / Customs

Every passenger arriving in the UK has to clear Customs. Three general rules from Gatwick Airport are;

  • Never carry anything into the UK for somebody else
  • Never bring prohibited goods into the UK. If in doubt, ask at the Customs information point.
  • If you are unsure about your duty/tax free entitlement, go to the Customs information point.

There are three different channels at customs;

  • Red – For all passengers with good to declare
  • Green – If your journey began in a country outside the EU, and you have nothing to declare . Your hold baggage will / may have a white tag.
  • Blue – If your journey started in a EU country, and you have nothing to declare. . For more information please visit the HM Revenue & Customs website.

Customs allowances

Each country has different Duty Free Allowances. It is very important that you check what they are before flying, if you intend to bring back cigarettes, perfumes, alcohol and more – If you exceed the allowances outlined, customs officers have the right to confiscate items, without return or compensation, and you may even face a fine. Gatwick Airports website has a great tool, which allows you to easily check your allowances for your particular country / destination – Please use it before you travel http://www.gatwickairport.com/check-in-security/customs/customs-allowances

Know your rights.

There are many policies lay out by the airport, and your airline, but please be aware you do have your own rights as a traveler too. If you feel you have been violated in any way, visit the Civil Aviation Authority website who offer consumer protection information for the air passenger, whilst also offering full advice on your legal rights whilst flying. Finally – Be nice to your airline staff at Gatwick Airport.

It is very easy to get frustrated at the airline, cabin, security and counter staff at the airport if things go wrong like cancelled flights. Please remember that all these airport staff are doing their jobs, and are there to help you, and are people just like you. In stressful airport situations, try and be as understanding as possible – This will not only help things get resolved, but the staff will notice, and appreciate your manner, and be far more willing to help. So be nice.

As the 2nd largest airport in the UK, and the busiest single runway in the world, Gatwick airport connects 34 million passengers to 200 destinations, and 90 countries each year. Around 70 airlines operate from Gatwick including British Airways, easyJet, Emirates, Monarch, Thomas Cook, Thomson, Virgin & more. Gatwick welcomes short haul, long haul, low cost carriers, full service carriers as well as charter traffic. It serves more destinations than any other UK airport, what’s more it’s the best connected point-to-point airport in Europe.

Situated 28 miles south of London, Gatwick Airport is easily accessible via road, rail, bus, coach and more. Just 30 minutes from the financial district, or main tourist attractions of the capital city, check our Getting to Gatwick Aiport section for further information.

Gatwick Airport plays great host to each kind of traveller that passes through it. For the keen shoppers, there is an abundance of duty free shopping on offer, from fashion, to books, to travel accessories to electrical equipment, within each Terminal 1 and Terminal 2. For the group holidays, try one of the many bars and start your holiday early, or refuel your family at a delicious Gatwick Airport restaurant or eatery.

For the business travellers & frequent flyers, Gatwick has many top notch airport lounges, to allow you to relax or work, as well as business services , and many hotels nearby too. Just in London for a few days? You are able to store your luggage so you can hop to London in around 30 minutes. Please see the Getting To Gatwick section.

Providing around 23,000 jobs, Gatwick has become a major economic driver for employment in the South East of England. It is surprising then that these same local residents are opposed to Gatwick building a second runway to meet growing demand.

Gatwick is undergoing the biggest transformation in its history, and over the next 10 years hopes to fulfil its aim and vision “to compete to grow and become London’s (and Europe’s) airport of choice.”

Flight / Terminal Information

You are able to check the timetables of both scheduled and chartered flights, as well as Gatwick’s destinations and the airlines that fly from there.

Whether you want to find out information for your own flight or someone else’s, explore Gatwicks destinations or airlines or check the live departures and arrivals for any delays. Simply follow the relevant links to use their fast and efficient tools on their website. 

Scheduled flights timetable

  • Chartered flights timetable
  • Live departures
  • Live arrivals
  • Destinations

 

Terminals

Gatwick Airport has two terminals, named the ‘North’ and the ‘South’. You can easily check which terminal you need to fly from for your forthcoming flight, to make your time at the airport as hassle-free as possible. Simply use Gatwick Airports handy Terminal Checker here.

Terminal shuttles

Connecting the two Gatwick terminals is the airports fast and convenient shuttle service. It runs frequently between them, 24 hours a 7 day, and takes just two minutes. What’s more it’s completely free to use.

Terminal Services

Whether you’re arriving, departing, welcoming family or bidding farewell to friends, there are many services available before, and after, security at each Gatwick terminal. From airport lounges to lost property, Wi-Fi, printing and VAT refunds, as well as many food and drink outlets, book shops, duty free savings, currency exchange, souvenirs & more. Gatwick airport has everything you need to make you comfortable while you wait.

For further details, and specific shops within each terminal, use the store locater.

Check in zones

North Terminal

 

Airline Code Check In
Air Berlin AB C
Air Caribbean BW D
Air China CA C
Air Vietnam VN C
British Airways BA A
Easyjet (flight no.  beginning with 8) EZY G/H
Emirates EK B
Icelandair FI D
Korean Air KE F
Meridiana IG D
Thomson TOM E/F
Turkish Airways TK C

 

South Terminal

 

Aegean Airlines A3 D
Aer Lingus EI H
Aerosvit VV J
Air Afriqayah 8U J
Air Algerie AH D
Zone
Air Arabia Maroc 3O D
Air Baltic BT D
Air Europa AEA D
Air Malta KM K
Air Moldova 9U H
Air One AP D
Air Portugal TP J
Air Transat TS B
Atlantic Airways RC D
Aurigny GR H
Balkan Holidays -BH Air BGH J
Belavia Belarussian BRU D
Bulgaria Air FB D
Croatian Airways OU D
Easyjet (flight no.  beginning with 5) EZY C
Enter Air ENT D
Estonian Airways OV D
Flybe BE H
Freebird FHY D
Gambia Bird 3G D
HiFly 5K D
Holidays Czech Airlines HCC D
Iberworld IWD D
JAT Airways JU D
Lufthansa LH D
Monarch MON J/K
Monarch ZB K
Montenegro Airlines YM D
New Livingstone Airlines JN D
Norwegian Air DY F
Nouvelair BJ D
Pegasus PC J
Rossiya FV D
Ryanair FR D
SATA International S4 D
Small Planet LLC D
Smart Wings QS D
Strategic STU D
Thomas Cook TCX E
Titan Airways ZT D
Tunisair TU D
Ukraine InternationalAirlines PS D
US Airways US J
Virgin Atlantic VS A
Virgin Atlantic Premium VS C
WOW Airlines X9 J
Aegean Airlines A3 D
Aer Lingus EI H
Aerosvit VV J

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